TY  - BOOK
AU  - Evans, Virginia
TI  - Call Centers
U1  - 428.3 E242ca 
PY  - 2013///
CY  - Estados Unidos
PB  - Express Publishing
KW  - INGLÉS - ENSEÑANZA
KW  - CALL CENTERS
KW  - COMUNICACIÓN TELEFÓNICA
KW  - TIPOS DE LLAMADAS
KW  - VENTAS
KW  - CALL CENTER LAYOUT
KW  - TOOLS
KW  - EQUIPMENT
KW  - WORK HOURS
KW  - QUALITIES
KW  - SKILLS
KW  - PHONE COMMUNICATION
KW  - LEAVING MESSAGES
KW  - TRANSFERS
KW  - TAKING PAYMENTS
KW  - CALL TYPES
KW  - ANSWERING SERVICES
KW  - TRAINING
KW  - INBOUND CALLS
KW  - OUTBOUND CALLS
KW  - SCHEDULING
KW  - MANAGING STRESS
N1  - Contiene disco compacto N° 695
ER  -